Thomson Reuters - Legal Tracker

No UX design had been engaged as of date. I came in and interviewed 8 key customers, created the North Star vision and helped to prioritize a low bar effort to increase user satisfaction and regain their industry lead.

Within this original team, all of the Product Managers and team of well over 60 developers had built an application with over 300 unique pages with no specialized skill of design and good user experience.

I spearhead the transformation of LEGAL TRACKER, a premier legal accounting software - boasting over 14 years of industry-leading expertise.

My responsibilities included conducting a comprehensive heuristic evaluation of the application within a tight timeline, organizing focus groups with clients to pinpoint the software's weaknesses, and crafting an innovative, clickable sales prototype that embodies cutting-edge design principles aligning to Google’s Material Design. Additionally, I provided strategic guidance to the development team on bridging the gap between legacy features and modern functionalities, ensuring a seamless transition that enhances user experience and drives client satisfaction and user trust.